Refunds and support
Last updated 30 October 2026
1. How buying bids works right now
- Choose a pack on the Buy bids page and press Email to buy, or write to work.bridgesite@gmail.com.
- We reply from that address with bank transfer details. Only trust details that reached you by email from work.bridgesite@gmail.com. We never post bank details publicly and never ask for your password.
- Send the transfer and email us the receipt or a screenshot.
- After we confirm the money has arrived, we add the bids to your account by hand. We aim to do this within 2 working days. It may be faster or slower, as this is done manually.
| Pack | Price |
|---|---|
| 10 bids | $5 |
| 20 bids | $10 |
| 50 bids | $20 |
Bank transfer fees charged by your bank or an exchange are your own cost. Please check that the amount that arrives matches the pack.
2. When you can get a refund
- Paid but no bids added: if we have not added your bids within 7 days of confirming your payment, we will add them or refund you, your choice.
- Wrong amount or wrong pack added: we will correct it.
- Paid twice by mistake: we will refund the extra payment or add the extra bids, your choice.
- Changed your mind before we added the bids: we will refund you.
- Bids unused: if you have not used the bids you bought, you may ask for a refund within 14 days of the bids being added. We refund the unused part of that pack at the price you paid, after any bank fees we cannot recover.
3. When bids are not refunded
- The 20 free bids, because they cost you nothing.
- Bids already spent on applications, even if the client does not reply, picks someone else or closes the job. A bid pays for the chance to apply, not for getting hired.
- Bids lost because your account was removed for breaking the Terms of Use.
4. Bids back after a scam or removed job
If you applied to a job we later remove as fake, misleading or asking applicants to pay, email us the job title and the date you applied. We will check and, if the job broke our rules, we will add the bids you spent on that job back to your account. This is our decision, made in good faith.
5. How to ask for a refund
Email work.bridgesite@gmail.com from your account email with: the account email, the date and amount of your payment, the pack, and a short reason. We will reply as soon as we reasonably can. Approved refunds are sent back to the account you paid from, in the same currency we received, usually within 7 working days.
6. Payments between clients and freelancers
These are not made through WorkBridge, so we cannot refund them or settle disputes about them. Agree scope, price and deadline in writing, and use milestones for bigger jobs.
7. Report a problem
- A job: use the Report this job link on the job card. It opens an email to us with the job already filled in.
- A person or anything else: email work.bridgesite@gmail.com with what happened and any proof.
- We read reports as soon as we can, but we are a small team and cannot promise a set time.